Houston Therapy That’s Tailored to Your Needs

Our office receives your initial appointment. Once it’s approved in our system, you will receive an email from “yourprovider@simplepractice.com.” This email contains your appointment information, that your session is approved, and documents for you to complete.

The documents must be completed within 48 hours of your appointment time or the appointment will be canceled. If that occurs, you will need to reschedule.

Your therapist will have an open dialogue with you during your initial sessions to discuss how often you should meet. This conversation is based on factors such as urgency, your availability, finances, and the therapist’s clinical recommendation. This process ensures you receive the level of care of this right for you.

We are in network with Cigna and Aetna Insurance plans. We accept all major credit cards and FSA/HSA cards. All credit card information will be uploaded into our secure client portal.

We understand that sometimes plans change. We ask that you notify us at least 24 hours in advance if you need to cancel your appointment. Otherwise, you may be required to pay a late cancellation fee of the full amount of your session. This fee is not covered by insurance.

Unload It Therapy is now in Network with Cigna and Aetna. For all other carriers, we are an out-of-network provider. We can submit claims directly to insurance companies at this time or you can do it yourself. Check your out-of-network benefits here

Not to worry! You can pay for therapy out of pocket. We can also help you use your out of network benefits if you’re not in network with Cigna or Aetna. Please note that to use your insurance benefits both in network and out of network may require a diagnosis to go onto your medical record. 

Start here! We can check your out of network benefits on the portal we have access to

If you  want to call your insurance company. Here are some questions to ask them to better understand your insurance benefits and coverage:

• Does my insurance plan include out-of-network mental health benefits?
• Do I have a deductible? If yes, how much?
• What percentage of my care will be covered after I’ve met the deductible?
• Do I need preauthorization to be reimbursed for out-of-network mental health services? If yes, what is the process for obtaining preauthorization?
• Are there specific diagnoses required for me to be reimbursed?
• Is there a limit on my plan of how many sessions per calendar year that I can have? If yes, what is the limit?
• Do I need written approval from my primary care physician for services to be covered?
• What credentials does a provider need to have for me to be reimbursed? Can a service rendered by a provisionally licensed therapist be reimbursed?
• What percentage of my out-of-network mental health services will be covered if I submit a Superbill? What else may I need to submit with the Superbill?
• How often should I submit a Superbill? What is the entire process for submitting that, and how long will it take to receive reimbursement?

We do offer a sliding scale for clients working with our graduate student interns. You must request using a sliding scale in writing or by phone. If you have questions about our sliding scale, please contact our office at (713) 396-0526.

We follow all rules and guidelines of the No Surprise Act or “Good Faith Estimate.” 

Under this law, all health care providers must provide clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

This law also helps you avoid surprise billing. You can learn more about the No Surprise Act and how we at Unload It Therapy comply with this law.